FAQs

Check back often for answers to questions you may have our products! Don't see your question here? Contact us and ask.

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How much ride time should my battery operated toy get?

Depending on the weight of the child/children and the terrain of the ground, anywhere from 1-3 hours is normal. We recommend keeping a spare battery on hand for extra ride time.

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How much weight can my basket on my stroller hold?

The basket is meant to hold light weight items such as blankets, a medium sized diaper bag and other light items.

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How long do I charge my battery?

When you first get your battery you must give it an initial charge of 18-24 hours. After the toy has been ridden for the day or if it's getting slow and sluggish, you always want to charge it for 18-24 hours. If the toy is not in use, charge the battery 18-24 hours once a month, to keep it good.

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My stroller squeaks when I am pushing it, what can I do to stop it?

You can use any kind of silicone spray. (Do NOT use WD-40). Spray the silicone spray along the axles that hold your wheel assemblies on. We recommended you do this every 30 days to keep your stroller in top shape.

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How much weight can my stroller or highchair hold?

All of our single highchairs hold 45lbs. The Book, Book Plus, Book Pop-Up and Booklet can hold 50 lbs. All other single strollers hold up to 45 lbs. If you have a twin or a triple stroller it will hold 45lbs per seat.

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What do I do if I have a problem with my product that I can’t solve myself?

You can call our customer service department at 1-800-671-1701. Customer service hours are Monday - Friday 8am - 4:30pm Eastern time.

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How do I wash my seat upholstery for my stroller or highchair?

All of our seat upholstery for our strollers and highchairs are HAND WASH only. Clean it with water and a mild soap. Do not submerge your high chair upholstery in water.

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Do I need to send in my warranty card?

Yes. Your warranty card registers your product for warranty, and if we would happen to have a recall on your product that is how we would notify you.

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If I bought my product in another country can I buy spare parts or get service from the USA?

Yes, on selected products.  All countries have different standards they need to meet; however our parts will at times interchange with other countries.  It’s best to contact customer service (1-800-671-1701) to make this determination.

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Do I have a warranty? How long is it for?

All Peg Perego product are covered under warranty. For baby items (including Car Seats, Strollers and High Chairs) and Child Bike Seats, there is a two year warranty. Click here for more information: http://pegperegousa.com/baby/warranty. For Children's Riding Vehicles, we also offer a 2 year warranty, but consumer participation is requires. Click here for more information: http://pegperegousa.com/toys/warranty.