Do I have a warranty? How long is it for?
All Peg Perego product are covered under warranty.
How much weight can my basket on my stroller hold?
The basket is meant to hold light weight items such as blankets, a medium sized diaper bag and other light items.
My stroller squeaks when I am pushing it, what can I do to stop it?
You can use any kind of silicone spray. (Do NOT use WD-40). Spray the silicone spray along the axles that hold your wheel assemblies on. We recommended you do this every 30 days to keep your stroller in top shape.
How much weight can my stroller or highchair hold?
All of our single highchairs hold 45lbs. The Book, Book Plus, Book Pop-Up and Booklet can hold 50 lbs. All other single strollers hold up to 45 lbs. If you have a twin or a triple stroller it will hold 45lbs per seat.
What do I do if I have a problem with my product that I can’t solve myself?
You can call our customer service department at 1-800-728-2108 (Español 1-800-225-1558). Customer service hours are Monday - Friday 8am - 5:00pm Eastern time.
How do I wash my seat upholstery for my stroller or highchair?
All of our seat upholstery for our strollers and highchairs are HAND WASH only. Clean it with water and a mild soap. Do not submerge your high chair upholstery in water.
Do I need to send in my warranty card?
Yes. Your warranty card registers your product for warranty, and if we would happen to have a recall on your product that is how we would notify you.
If I bought my product in another country can I buy spare parts or get service from the USA?
Yes, on selected products. All countries have different standards they need to meet; however our parts will at times interchange with other countries. It’s best to contact customer service at 1-800-728-2108 (Español 1-800-225-1558) to make this determination.
Where can I take my stroller or high chair in for repair?
You can take it to any of our authorized service centers. The list is located on our website at www.pegperego.com and if there is not an authorized service center near you, please call customer service at 1-800-728-2108 (Español 1-800-225-1558) to set up a return authorization (RA) to have your product brought into our repair dept.
Can I buy directly from your company?
Peg Perego USA, Inc. does sell certain items directly to the consumer; some items will not be available through our website and you will have to go to an authorized retailer to purchase that product.
Where can I buy spare parts for my product?
Select spare parts are available for sale on our website www.pegperego.com. For a complete list of parts, contact our customer service department at 1-800-728-2108 (Español 1-800-225-1558) for parts.